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Changes happen every day—new materials, revised procedures, temporary workarounds, staffing shifts, and system upgrades. This course is designed for engineering, operations, and compliance professionals who are responsible for ensuring those changes are evaluated, communicated, and implemented safely.

Participants will learn how to apply Management of Change (MOC) in a practical, efficient way to support safe operations without unnecessarily slowing work. The course focuses on how MOC fits within API RP 1173 Pipeline Safety Management Systems (PSMS) and how effective MOC prevents unintended consequences before they become incidents, findings, or rework.

The course will also provide a high-level overview of PSMS MOC principles designed to avoid unintended consequences. Participants will explore how to properly scope changes, assess risk, identify required approvals, and ensure training and documentation are completed before changes go live. Emphasis is placed on coordination across engineering, operations, and compliance to ensure changes are visible, traceable, and consistently managed across the organization. Using examples, the course will discuss scenarios where use of MOC is necessary and when it is not, also discussed will be common MOC breakdowns and pitfalls, such as missed triggers, incomplete risk reviews, poor communication, and weak follow-through.

Lastly, the course will include a discussion on why post-change follow-up and review are necessary for the safe conduct of operations and continuous improvement.

Participants will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

Learning Objectives

• Apply the MOC process to evaluate risk, define controls, and determine required approvals before implementing changes. 
• Analyze common MOC failures and pitfalls and select strategies to prevent gaps in communication, documentation, and follow-through. 
• Coordinate effectively across engineering, operations, and compliance to ensure changes are reviewed, communicated, and understood. 
• Verify that MOC actions—including training, procedure updates, and documentation—are completed before and after changing implementation. 
• Identify the types of changes that require use of a Management of Change and distinguish them from routine work and minor adjustments. 

Who Should Attend

• All PSMS stakeholders, leadership, compliance, engineers, general PSMS users, and new hires.

Meet the Instructor

Mark Weesner

Process Performance Improvement Consultants (PPIC)

The quality of AI output depends on the quality of the instructions it receives. This course teaches participants how to write clearer, more effective prompts that produce more useful results for everyday business tasks.

Participants will practice prompts that define context, role, task, constraints and desired output so they can use AI more effectively for email drafting, meeting preparation, policy summaries, reporting, training materials and other common business needs.

Participants will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

What You'll Walk Away With

• Write clearer prompts by defining context, role, task, constraints and desired output. 
• Use AI more effectively for drafting, summarizing, planning and communication tasks. 
• Improve AI responses through iteration, follow-up questions and refinement techniques. 
• Apply prompt-writing best practices to common natural gas business scenarios. 

Ideal Participants

• Employees who want better results from AI tools 
• Business professionals 
• Administrative and support staff 
• Supervisors and project managers 
• Anyone responsible for writing, summarizing, planning or communication 

Complete the Series

From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry

Artificial intelligence is entering the natural gas workplace faster than most organizations have decided how to use it. Across ten live virtual sessions, JoLynn Rihn moves from AI fundamentals to role-specific application in operations, engineering, customer service, safety and compliance, and leadership, with attention throughout to where professional judgment has to stay in control.

1. Part 1 | October 2, 2026: AI Fundamentals for Natural Gas Professionals
   Understanding AI, Its Capabilities, and Its Role in the Industry
2. Part 2 | October 9, 2026: Prompt Engineering for Natural Gas Professionals
   Getting Better Results from Generative AI
3. Part 3 | October 16, 2026: AI for Everyday Productivity & Practical Tools
   Working Smarter Across Everyday Tasks
4. Part 4 | October 23, 2026: AI for Field Operations
   Supporting Frontline Efficiency, Decision-Making, and Performance
5. Part 5 | October 30, 2026: AI for Engineers & Technical Teams
   Applying AI to Technical Work, Analysis, and Problem-Solving
6. Part 6 | November 6, 2026: AI for Customer Service & Stakeholder Communications
   Strengthening Communication, Responsiveness, and Engagement
7. Part 7 | November 13, 2026: AI for Safety, Compliance & Regulatory Readiness
   Using AI Responsibly in High-Consequence Environments
8. Part 8 | November 20, 2026: AI for Supervisors, Leaders & Change Management
   Leading People and Teams Through AI Adoption
9. Part 9 | December 4, 2026: Responsible AI Governance & Risk Management
   Establishing Guardrails for Safe, Secure, and Accountable AI
10. Part 10 | December 11, 2026: Building AI Workflows & Automation
    Moving from Individual Tools to Repeatable Business Processes

Explore the Full Series

Meet the Instructor

JoLynn Rihn

Microsoft Master Instructor, Certified Trainer
Owner, Virtual Training Co.

Great leaders don’t all lead the same way.

Some naturally see possibilities others can’t yet imagine. Some bring people together. Some make sense of complexity, while others turn ideas into action. Some challenge the status quo, champion what matters, or create the momentum necessary for change.

The problem is that many professionals spend their careers trying to become the kind of leader they think they’re supposed to be — rather than understanding and leveraging the kind of leader they already are.

In this highly interactive session, leadership expert Rachel B. Williams introduces The 7 Leadership Archetypes, a framework for recognizing the different ways leaders naturally create value, influence others, and contribute to high-performing teams.

Participants will explore the 7 Leadership Archetypes and identify the leadership strengths that come most naturally to them. They’ll also examine the potential blind spots of each archetype and learn how different leadership styles can complement, or sometimes conflict with one another.

Rather than offering another personality label, this session gives participants practical language for understanding their own leadership genius and recognizing the brilliance in the people around them.

Participants will receive 1 Professional Development Hour (PDH) by viewing at least 95% of the course.

What You Will Gain

• A quiz to determine their own Leadership Archetype(s)  
• A clearer understanding of the seven Leadership Archetypes and the unique value each brings to an organization  
• Greater awareness of the strengths they may be undervaluing or overlooking in themselves  
• An understanding of the potential blind spots and overused strengths associated with their archetype  
• Practical strategies for communicating and collaborating with leaders whose natural styles differ from their own  
• A new lens for building teams that intentionally combine different kinds of leadership genius  
• Greater confidence in leading from their natural strengths rather than trying to fit a traditional mold of what leadership “should” look like  

Who Should Attend

This session is designed for emerging and established leaders across the natural gas and energy industries, including:

• Technical professionals transitioning into leadership  
• Frontline and mid-level managers  
• Project and program leaders  
• High-potential and emerging leaders  
• Cross-functional team leaders  
• Senior leaders responsible for developing people and building effective teams  

Meet the Instructor

Rachel B. Williams

Founder, Maven Leadership; Business Development Leader, Tetra Tech

This course answers the core question: What do you do when everyone in the room wants “yes,” but your professional judgment says “not yet”?

Participants will receive 1 Professional Development Hour (PDH) by viewing at least 95% of the course.

Learning Objectives

• Recognize ethical conflicts created by competing pressures involving safety, cost, schedule, performance, and organizational priorities.
• Apply professional ethical obligations when individual judgment conflicts with organizational direction.
• Recognize the effects of hierarchy, groupthink, incentives, and organizational culture on ethical decision-making.
• Communicate concerns effectively to leaders, colleagues, and other stakeholders.
• Determine when disagreement should be documented, elevated, or formally escalated.
• Create an environment in which employees and technical professionals can raise concerns without fear of retaliation.
• Exercise ethical leadership when decisions must be made with uncertainty, incomplete information, or competing stakeholder interests.

Meet the Instructor

Suzanne Ogle

President & CEO, SGA Natural Gas Association

Revenue leakage does not always result from a single major failure. More often, financial performance is affected by smaller process weaknesses that occur repeatedly across daily operations.

Billing delays, fragmented workflows, inconsistent data entry, transaction errors, imbalance exposure, contract execution challenges, and manual processes can create unnecessary cost and financial risk.

This course examines operational excellence through the lens of revenue protection. Participants will explore how business processes across commercial and operational functions influence billing accuracy, cash flow, working capital, and overall financial performance.

Using industry-relevant scenarios, the session will examine potential vulnerabilities in areas such as scheduling, billing, electronic data interchange, contract administration, settlements, and operational handoffs.

Participants will also consider how standardized workflows, stronger controls, reliable data, and meaningful performance measures can help organizations identify process gaps earlier and make more informed operational decisions.

The focus is not on a particular technology solution, but on understanding the business practices and organizational disciplines that support stronger financial performance.

Participants will receive 1 Professional Development Hour (PDH) by viewing at least 95% of the course.

Learning Objectives

By the end of this course, participants will be able to:

• Identify common operational and commercial processes where revenue leakage or financial risk may occur.
• Examine how workflow fragmentation and manual processes can affect billing, cash flow, and working capital.
• Evaluate the role of standardized processes and operational controls in protecting revenue.
• Identify data-quality issues that can affect financial and operational decision-making.
• Select performance indicators that can help leaders identify process inefficiencies and emerging financial risk.

Who Should Attend

• Vice Presidents of Operations
• Directors of Operations
• Commercial Directors
• Revenue and Contract Management Leaders
• Finance Directors
• Business Process Improvement Leaders
• Operational Excellence Managers
• Digital Transformation Leaders

Complete the Series

From Operational Excellence to Market Leadership A Four-Part Executive Series for Natural Gas Leaders

Demand is rising across the natural gas value chain, and margin pressure is rising with it through billing delays, manual processes and data no one fully trusts.

Across four live sessions, Scott Vogan examines where profitability quietly erodes and how clean data, standardized processes and practical automation prepare your organization for 2030.

1. This course: The Margin Mandate: Building Resilience in a Volatile Market
2. October 22: Operational Excellence & Revenue Protection: Turning Process Into Profit
3. November 19: Intelligent Automation & Data Strategy: Scaling Without Scaling Headcount
4. December 10: Market Leadership & Strategic Positioning for 2030

Meet the Instructor

Scott Vogan

SVP Sales & Marketing, nGenue

Engineering decisions require accuracy, experience and sound professional judgment. This course explores how AI can assist technical teams without replacing the need for expert review, validation and accountability.

Participants will examine AI use cases for engineering research, technical summaries, design review preparation, project documentation, analysis support and communication with non-technical stakeholders.

Participants will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

What You'll Walk Away With

• Identify AI use cases that support technical research, documentation and analysis preparation. 
• Use AI to translate complex technical information for non-technical stakeholders. 
• Recognize where validation, expert review and engineering judgment are required. 
• Apply AI responsibly to improve efficiency in project documentation and technical communication. 

Ideal Participants

• Engineers 
• Technical specialists 
• Project engineers and project managers 
• Operations and integrity management professionals 
• Leaders supporting technical teams 

Complete the Series

From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry

Artificial intelligence is entering the natural gas workplace faster than most organizations have decided how to use it. Across ten live virtual sessions, JoLynn Rihn moves from AI fundamentals to role-specific application in operations, engineering, customer service, safety and compliance, and leadership, with attention throughout to where professional judgment has to stay in control.

1. Part 1 | October 2, 2026: AI Fundamentals for Natural Gas Professionals
   Understanding AI, Its Capabilities, and Its Role in the Industry
2. Part 2 | October 9, 2026: Prompt Engineering for Natural Gas Professionals
   Getting Better Results from Generative AI
3. Part 3 | October 16, 2026: AI for Everyday Productivity & Practical Tools
   Working Smarter Across Everyday Tasks
4. Part 4 | October 23, 2026: AI for Field Operations
   Supporting Frontline Efficiency, Decision-Making, and Performance
5. Part 5 | October 30, 2026: AI for Engineers & Technical Teams
   Applying AI to Technical Work, Analysis, and Problem-Solving
6. Part 6 | November 6, 2026: AI for Customer Service & Stakeholder Communications
   Strengthening Communication, Responsiveness, and Engagement
7. Part 7 | November 13, 2026: AI for Safety, Compliance & Regulatory Readiness
   Using AI Responsibly in High-Consequence Environments
8. Part 8 | November 20, 2026: AI for Supervisors, Leaders & Change Management
   Leading People and Teams Through AI Adoption
9. Part 9 | December 4, 2026: Responsible AI Governance & Risk Management
   Establishing Guardrails for Safe, Secure, and Accountable AI
10. Part 10 | December 11, 2026: Building AI Workflows & Automation
    Moving from Individual Tools to Repeatable Business Processes

Explore the Full Series

Meet the Instructor

JoLynn Rihn

Microsoft Master Instructor, Certified Trainer
Owner, Virtual Training Co.

Many professionals focus on their own responsibilities but lack awareness of others’ perspectives, emotions, and needs. Without social awareness, it is difficult to build strong relationships or effectively lead teams.

This can result in miscommunication, lack of empathy, reduced collaboration, and weakened team dynamics. Leaders may miss important signals, leading to disengagement and decreased performance.

This course builds the ability to understand and interpret the emotions and behaviors of others. It emphasizes empathy, active listening, and recognizing social cues to strengthen interpersonal effectiveness.

Participants will be able to better understand team dynamics, respond to others more effectively, and build stronger working relationships. They will enhance communication and create more inclusive, collaborative environments.

Participants will receive 1.5 Professional Development Hours (PDH) by viewing at least 95% of the course.

What You Will Gain

• Understanding of social awareness and its impact on leadership  
• Skills to recognize emotions and perspectives of others  
• Techniques to improve empathy and active listening  
• Ability to read social cues and strengthen communication  

Who Should Attend

• Leaders managing teams and relationships  
• Professionals seeking to improve communication and collaboration  
• Anyone looking to build stronger interpersonal skills  

Meet the Instructor

Cindy Anderson

Chief Operating Officer, SGA Natural Gas Association

Many organizations recognize the need for strong security policies and programs but lack a clear, structured approach to developing and implementing them. Policies are often created in silos, overly complex, or disconnected from real-world operations, making them difficult to apply and sustain.

Without effective security policies, organizations face gaps in compliance, inconsistent practices, and increased vulnerability to threats. Poorly designed or communicated programs can lead to confusion, lack of accountability, and ineffective response to incidents—ultimately putting people, assets, and operations at risk.

This course provides a practical, step-by-step framework for developing and implementing security policies and programs that are both compliant and operationally effective. It focuses on core elements—risk assessment, policy design, communication, and enforcement—while emphasizing approaches that are sustainable and aligned with organizational goals.

Participants will be able to build or strengthen security policies that are clear, actionable, and aligned with compliance requirements. They will leave with a structured approach to implementing programs, improving accountability, and ensuring policies are consistently applied across the organization.

Participants will receive 3 Professional Development Hours (PDH) by viewing at least 95% of the course.

Learning Objectives

By completing this course, you will gain:

• A clear framework for developing effective security policies and programs  
• Insight into aligning policies with compliance requirements and operational realities  
• Practical steps for risk assessment, policy design, and implementation  
• Strategies for communicating and enforcing policies across teams  
• Tools to improve consistency, accountability, and program sustainability  
• Increased confidence in strengthening your organization’s security posture  
• Policies discussed will include Incident Response Plans, Business Continuity Plans, Technical Security Implementation Plans, Patch Plans, and Information Classification Plans 

Who Should Attend

• Security leaders and program managers  
• Risk, compliance, and safety professionals  
• Operations and facility managers responsible for security practices  
• IT/OT and cybersecurity professionals involved in policy development  
• Anyone responsible for developing, implementing, or managing security programs 

Meet the Instructor

Annie McIntyre

Founder and Principal, Revelaire

Field employees make critical decisions every day, often while balancing safety, service reliability, procedures and changing conditions. This course explores how AI can support field operations while reinforcing that professional judgment remains essential.

Participants will examine practical AI use cases for knowledge retrieval, troubleshooting, documentation, inspection support, job preparation and operational guidance.

Participants will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

What You'll Walk Away With

• Explore practical AI use cases that support field preparation, documentation and troubleshooting. 
• Understand how AI can help retrieve procedures, summarize information and support inspection activities. 
• Recognize the importance of safety, procedure adherence and professional judgment in AI-assisted field work. 
• Identify opportunities to improve consistency and efficiency in field workflows. 

Ideal Participants

• Field operations employees 
• Field supervisors 
• Operations managers 
• Safety and training professionals 
• Employees who support field workflows or documentation 

Complete the Series

From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry

Artificial intelligence is entering the natural gas workplace faster than most organizations have decided how to use it. Across ten live virtual sessions, JoLynn Rihn moves from AI fundamentals to role-specific application in operations, engineering, customer service, safety and compliance, and leadership, with attention throughout to where professional judgment has to stay in control.

1. Part 1 | October 2, 2026: AI Fundamentals for Natural Gas Professionals
   Understanding AI, Its Capabilities, and Its Role in the Industry
2. Part 2 | October 9, 2026: Prompt Engineering for Natural Gas Professionals
   Getting Better Results from Generative AI
3. Part 3 | October 16, 2026: AI for Everyday Productivity & Practical Tools
   Working Smarter Across Everyday Tasks
4. Part 4 | October 23, 2026: AI for Field Operations
   Supporting Frontline Efficiency, Decision-Making, and Performance
5. Part 5 | October 30, 2026: AI for Engineers & Technical Teams
   Applying AI to Technical Work, Analysis, and Problem-Solving
6. Part 6 | November 6, 2026: AI for Customer Service & Stakeholder Communications
   Strengthening Communication, Responsiveness, and Engagement
7. Part 7 | November 13, 2026: AI for Safety, Compliance & Regulatory Readiness
   Using AI Responsibly in High-Consequence Environments
8. Part 8 | November 20, 2026: AI for Supervisors, Leaders & Change Management
   Leading People and Teams Through AI Adoption
9. Part 9 | December 4, 2026: Responsible AI Governance & Risk Management
   Establishing Guardrails for Safe, Secure, and Accountable AI
10. Part 10 | December 11, 2026: Building AI Workflows & Automation
    Moving from Individual Tools to Repeatable Business Processes

Explore the Full Series

Meet the Instructor

JoLynn Rihn

Microsoft Master Instructor, Certified Trainer
Owner, Virtual Training Co.

Many organizations handle hazardous materials daily, yet employees often lack a clear understanding of Hazard Communication (HAZCOM) requirements and how to respond effectively during chemical emergencies. Regulatory standards can be complex, and without proper training, critical safety information may not be fully understood or applied.

This gap can lead to safety incidents, improper handling or storage of hazardous materials, delayed or ineffective emergency response, and regulatory violations. Non-compliance with standards such as OSHA 29 CFR Part 1910 can result in increased risk to personnel, environmental harm, and financial penalties.

This course provides a practical, comprehensive approach to HAZCOM and emergency response by combining regulatory knowledge with real-world application. It covers key elements such as Safety Data Sheets (SDS), labeling and GHS pictograms, chemical hazard recognition, storage compatibility, and response procedures—while reinforcing best practices aligned with OSHA and environmental regulations.

Participants will be able to identify hazards, interpret safety information, and respond effectively to chemical incidents. They will leave with the knowledge to implement proper handling, storage, and emergency response procedures, improving safety, compliance, and operational readiness.

Participants will receive 4 Professional Development Hours (PDH) by viewing at least 95% of the course.

What You Will Gain

• A clear understanding of HAZCOM fundamentals and regulatory requirements (29 CFR Part 1910)  
• Knowledge of chemical classifications (solids, liquids, gases) and associated hazards  
• Ability to interpret Safety Data Sheets (SDS) and GHS labeling  
• Insight into proper handling, shipping, and storage using compatibility principles  
• Awareness of detection methods such as Optical Gas Imaging (OGI)  
• Practical spill response and emergency communication strategies  
• Understanding of TSCA/RCRA considerations and compliance requirements  
• Strategies to implement best practices for workplace safety and emergency preparedness

Who Should Attend

• Supervisors and managers responsible for safety and compliance  
• Engineers and technical professionals  
• Directors overseeing operations or environmental programs  
• Technicians and specialists handling hazardous materials  
• Pipeline operators and field personnel  
• Chemists and laboratory professionals  

Meet the Instructor

Santino M. Cardella

A Pipeline Safety Management System is only effective if leaders can see how it is performing—and act on that insight. This course is designed for leadership, PSMS owners, and audit teams who are responsible for oversight, accountability, and continuous improvement of PSMS.

Participants will gain a practical understanding of how Safety Assurance works within API RP 1173, including how quality control, quality assurance, audits, evaluations, and performance monitoring come together to provide a complete picture of system effectiveness. The course focuses on using assurance activities not just to identify gaps, but to drive informed decisions and meaningful improvement.

The training also emphasizes the role of management review in translating data into action. Participants will explore how to structure effective reviews, interpret performance indicators, prioritize corrective actions, and ensure resources and accountability are aligned with risk. Throughout the course, real-world examples illustrate how organizations move from reactive findings to proactive learning and continuous improvement.

By the end of the course, participants will understand how to use Safety Assurance and management review processes to strengthen safety culture, support regulatory expectations, and ensure PSMS remains a living system that evolves with the organization.

Participants will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

Learning Objectives

• Explain how audits, assessments, evaluations, and other assurance activities work to monitor performance, providing a picture of system conformance and effectiveness.  
• Explain how to conduct effective Management Reviews that prioritize corrective actions, assign accountability, and align resources with risk. 
• Apply continuous improvement principles to ensure lessons learned result in sustained changes to processes, behaviors, and system performance 

Who Should Attend

• Leadership, PSMS coordinators/administrators, and audit teams

Meet the Instructor

Mark Weesner

Process Performance Improvement Consultants (PPIC)

Artificial intelligence is becoming part of everyday work across the natural gas industry. This introductory course explains AI in practical, business-focused terms and demonstrates how it can support operations, engineering, customer service, compliance and leadership.

Participants will explore current AI capabilities, common misconceptions and real-world examples that show how AI can improve productivity without replacing professional expertise.

Participants will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

What You'll Walk Away With

• Understand what AI is, what it can do today and where human expertise remains essential.
• Recognize practical AI use cases across operations, engineering, customer service, compliance and leadership.
• Identify common misconceptions, risks and limitations of AI in natural gas industry work.
• Begin thinking about safe, productive ways to apply AI in individual and team workflows

Ideal Participants

• Anyone beginning to use AI in daily work
• Operations professionals
• Engineers and technical teams
• Business professionals
• Supervisors and leaders preparing teams for AI adoption

Complete the Series

From AI Fundamentals to Operational Impact
A Ten-Part Practical AI Series for the Natural Gas Industry

Artificial intelligence is entering the natural gas workplace faster than most organizations have decided how to use it. Across ten live virtual sessions, JoLynn Rihn moves from AI fundamentals to role-specific application in operations, engineering, customer service, safety and compliance, and leadership, with attention throughout to where professional judgment has to stay in control.

1. Part 1 | October 2, 2026: AI Fundamentals for Natural Gas Professionals
   Understanding AI, Its Capabilities, and Its Role in the Industry
2. Part 2 | October 9, 2026: Prompt Engineering for Natural Gas Professionals
   Getting Better Results from Generative AI
3. Part 3 | October 16, 2026: AI for Everyday Productivity & Practical Tools
   Working Smarter Across Everyday Tasks
4. Part 4 | October 23, 2026: AI for Field Operations
   Supporting Frontline Efficiency, Decision-Making, and Performance
5. Part 5 | October 30, 2026: AI for Engineers & Technical Teams
   Applying AI to Technical Work, Analysis, and Problem-Solving
6. Part 6 | November 6, 2026: AI for Customer Service & Stakeholder Communications
   Strengthening Communication, Responsiveness, and Engagement
7. Part 7 | November 13, 2026: AI for Safety, Compliance & Regulatory Readiness
   Using AI Responsibly in High-Consequence Environments
8. Part 8 | November 20, 2026: AI for Supervisors, Leaders & Change Management
   Leading People and Teams Through AI Adoption
9. Part 9 | December 4, 2026: Responsible AI Governance & Risk Management
   Establishing Guardrails for Safe, Secure, and Accountable AI
10. Part 10 | December 11, 2026: Building AI Workflows & Automation
    Moving from Individual Tools to Repeatable Business Processes

Explore the Full Series

Meet the Instructor

JoLynn Rihn

Microsoft Master Instructor, Certified Trainer
Owner, Virtual Training Co.

• Awareness of how to align AI use with safety, compliance, and operational standards  
• Confidence in evaluating and managing AI-driven initiatives responsibly  
• Strategies to balance innovation with risk management  

Who Should Attend

• Operations leaders and supervisors in safety-critical environments  
• Engineers and technical professionals evaluating AI applications  
• Safety, risk, and compliance professionals  
• IT/OT and digital transformation leaders  
• Executives responsible for innovation, operations, and risk management 

Meet the Instructor

Annie McIntyre

Founder and Principal, Revelaire

SGA’s Renewable Natural Gas Series provides a practical introduction to RNG, from market fundamentals and production to pipeline interconnection and the policies that influence its value

Course 1: Introduction to Renewable Natural Gas

This course introduces the fundamentals of renewable natural gas (RNG), including how it is produced, how it integrates with existing natural gas infrastructure, and the market and policy factors driving its growth. By the end of this course, you will be able to:

• Define RNG and describe how it is produced.
• Explain how RNG integrates with natural gas pipelines.
• Identify key utility operational considerations.
• Recognize major market and policy drivers.

Course 2: RNG Production and Pipeline Interconnection

This course explores how organic waste is converted into pipeline-quality renewable natural gas. You will examine biogas sources, production technologies, gas upgrading systems, and pipeline interconnection considerations. By the end of this course, you will be able to:

• Identify common sources of biogas.
• Describe different types of anaerobic digesters.
• Recognize common gas upgrading technologies.
• Explain key pipeline interconnection considerations.

Course 3: Renewable Fuel Markets and RNG Economics

This course explores the renewable fuel markets and policies that influence the value and economics of RNG. You will examine carbon intensity, environmental attributes, renewable fuel credits, and clean fuel programs. By the end of this course, you will be able to:

• Explain carbon intensity and its impact on RNG value.
• Define RINs, D-codes, and other environmental attributes.
• Describe how clean fuel policies influence RNG economics.
• Explain the fundamentals of Book and Claim accounting.

Once you've completed all 3 modules, a downloadable, printable certificate will appear after the final module, which includes credit for 1.5 Professional Development Hours.

Natural gas demand is growing, but stronger markets do not automatically translate into stronger margins.

Market volatility, changing demand patterns, workforce transitions, rising capital costs, and increasing operational complexity are placing greater pressure on organizations to understand where profitability is gained—or quietly lost.

Small operational inefficiencies can compound across an organization. Billing delays, inconsistent data, scheduling errors, fragmented workflows, manual processes, and limited operational visibility can affect working capital, decision-making, customer service, and ultimately financial performance.

This course examines the relationship between operational discipline and organizational resilience. Participants will explore where margin erosion can occur, how trusted data and standardized processes improve visibility, and why operational readiness should precede investments in automation and artificial intelligence.

The course will also address the growing challenge of institutional knowledge loss as experienced employees retire and organizations consider how processes, data, and technology can help preserve critical business knowledge.

Participants will leave with a practical framework for evaluating operational resilience and identifying areas where stronger processes, data practices, and organizational discipline may improve long-term performance.

Participants will receive 1 Professional Development Hour (PDH) by viewing at least 95% of the course.

Learning Objectives

By the end of this course, participants will be able to:

• Identify operational conditions and process weaknesses that can contribute to margin erosion.
• Evaluate how data quality, process consistency, and operational visibility affect organizational performance.
• Assess organizational readiness for automation and AI-enabled business processes.
• Examine workforce and institutional knowledge risks associated with employee transition and retirement.
• Apply an operational resilience framework to identify priority areas for improvement.

Who Should Attend

• CEOs and Presidents
• Chief Operating Officers
• Vice Presidents of Operations
• Vice Presidents of Engineering
• Vice Presidents of Commercial Operations
• Business Unit Leaders
• Directors of Operations
• Directors of Business Excellence
• Strategic Planning Leaders

Complete the Series

From Operational Excellence to Market Leadership A Four-Part Executive Series for Natural Gas Leaders

Demand is rising across the natural gas value chain, and margin pressure is rising with it through billing delays, manual processes and data no one fully trusts.

Across four live sessions, Scott Vogan examines where profitability quietly erodes and how clean data, standardized processes and practical automation prepare your organization for 2030.

1. This course: The Margin Mandate: Building Resilience in a Volatile Market
2. October 22: Operational Excellence & Revenue Protection: Turning Process Into Profit
3. November 19: Intelligent Automation & Data Strategy: Scaling Without Scaling Headcount
4. December 10: Market Leadership & Strategic Positioning for 2030

Meet the Instructor

Scott Vogan

SVP Sales & Marketing, nGenue

Many organizations discuss risk qualitatively but lack a consistent, structured approach to measuring and quantifying it. Without a clear understanding of the risk equation and how to translate threats into measurable impact, decision-making around risk and resilience remains subjective and inconsistent.

This gap can lead to misprioritized investments, overlooked vulnerabilities, and ineffective mitigation strategies. Organizations may struggle to justify decisions, respond to disruptions, or build resilient operations—resulting in increased exposure to financial loss, operational downtime, and safety risks.

This course provides a practical framework for quantifying risk using the risk equation and applying it to real-world scenarios. It connects risk measurement to business continuity planning, helping participants understand how to evaluate threats, assess impact, and prioritize actions that strengthen organizational resilience.

Participants will be able to quantify risk within their operations, prioritize mitigation strategies, and support more informed, data-driven decision-making. They will leave with tools to strengthen business continuity planning and improve their organization’s ability to respond to and recover from disruptions.

Participants will receive 3 Professional Development Hours (PDH) by viewing at least 95% of the course.

Learning Objectives

By completing this course, you will gain:

• A clear understanding of the risk equation and how to apply it in practice  
• The ability to quantify and prioritize risks within your organization  
• Insight into connecting risk measurement with business continuity planning  
• Practical tools for evaluating threats, vulnerabilities, and impact  
• Strategies to improve resilience and response to disruptions  
• Increased confidence in making and supporting risk-based decisions  

Who Should Attend

• Risk, safety, and compliance professionals  
• Operations leaders and managers responsible for continuity and performance  
• Security and resilience professionals  
• Business continuity and emergency planning teams  
• Anyone responsible for identifying, assessing, or managing organizational risk  

Meet the Instructor

Annie McIntyre

Founder and Principal, Revelaire

Damage prevention is one of the most critical—and most shared—responsibilities in pipeline safety. This course is designed for field personnel, supervisors, and safety professionals who are directly involved in or support damage prevention activities on active gas distribution systems.

The course focuses on how API RP 1173 Pipeline Safety Management Systems (PSMS) is applied in real-world damage prevention work, using Tactical Guides and Quick Tips to translate management system expectations into practical, field-focused actions. Participants will explore how PSMS supports consistent planning, communication, and execution before, during, and after excavation activities.

Through field-based examples, the course highlights how key PSMS elements—such as risk management, operating procedures, competence, contractor oversight, communication, and safety assurance—apply to damage prevention activities. Emphasis is placed on recognizing hazards, coordinating work with excavators and other stakeholders, managing field changes, and reinforcing procedural discipline to prevent strikes, near misses, and service interruptions.

Participants will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

Course Objectives

• Participants will be able to explain the role of field personnel in an effective Pipeline Safety Management System (PSMS). 
• Participants will be able to apply PSMS Tactical Guides and Quick Tips to support planning, execution, and follow-through of damage prevention activities. 
• Participants will be able to identify key PSMS considerations relevant to Damage Prevention planning and field activities. 
• Participants will gain understanding of the Plan-Do-Check-Act (PDCA) cycle and how it is used in the planning, execution, oversight, and continuous improvement of field work activities. 
• Participants will also receive an overview of key roles and guiding principles for consideration in operationalizing PSMS in the field 

Who Should Attend

• Damage Prevention staff, including Managers, Supervisors, Planners, and field personnel

Meet the Instructor

Dan McNamara

Process Performance Improvement Consultants (P-Pic)

SGA’s Renewable Natural Gas Series provides a practical introduction to RNG, from market fundamentals and production to pipeline interconnection and the policies that influence its value

Course 1: Introduction to Renewable Natural Gas

This course introduces the fundamentals of renewable natural gas (RNG), including how it is produced, how it integrates with existing natural gas infrastructure, and the market and policy factors driving its growth. By the end of this course, you will be able to:

• Define RNG and describe how it is produced.
• Explain how RNG integrates with natural gas pipelines.
• Identify key utility operational considerations.
• Recognize major market and policy drivers.

Course 2: RNG Production and Pipeline Interconnection

This course explores how organic waste is converted into pipeline-quality renewable natural gas. You will examine biogas sources, production technologies, gas upgrading systems, and pipeline interconnection considerations. By the end of this course, you will be able to:

• Identify common sources of biogas.
• Describe different types of anaerobic digesters.
• Recognize common gas upgrading technologies.
• Explain key pipeline interconnection considerations.

Course 3: Renewable Fuel Markets and RNG Economics

This course explores the renewable fuel markets and policies that influence the value and economics of RNG. You will examine carbon intensity, environmental attributes, renewable fuel credits, and clean fuel programs. By the end of this course, you will be able to:

• Explain carbon intensity and its impact on RNG value.
• Define RINs, D-codes, and other environmental attributes.
• Describe how clean fuel policies influence RNG economics.
• Explain the fundamentals of Book and Claim accounting.

Once you've completed all 3 modules, a downloadable, printable certificate will appear after the final module, which includes credit for 1.5 Professional Development Hours.

As artificial intelligence is introduced into operational environments, many organizations lack a clear understanding of how to safely and effectively apply AI in systems where reliability and safety are critical. The complexity of AI, combined with limited guidance on its use in high-risk environments, creates uncertainty for leaders and operators.

Without proper consideration, the use of AI in safety-critical environments can introduce new risks—such as unreliable outputs, lack of transparency, and over-reliance on automated decisions. This can lead to operational errors, safety incidents, compliance challenges, and reduced trust in both systems and decision-making processes.

This course provides a practical, risk-aware approach to integrating AI into operational environments. It focuses on understanding where AI adds value, where caution is required, and how to implement safeguards that ensure safety, reliability, and compliance. Key considerations include explainability, human oversight, system validation, and risk management.

Participants will be able to evaluate AI use cases within their operations, identify potential risks, and apply best practices for safe implementation. They will leave with a clearer framework for balancing innovation with safety, ensuring AI supports—not compromises—critical operational performance.

Participants will receive 3 Professional Development Hours (PDH) by viewing at least 95% of the course.

What You Will Gain

• A clear understanding of how AI applies to operational and safety-critical environments  
• Insight into risks associated with AI in high-reliability systems  
• Practical guidance on implementing safeguards such as validation, oversight, and explainability  
• Awareness of how to align AI use with safety, compliance, and operational standards  
• Confidence in evaluating and managing AI-driven initiatives responsibly  
• Strategies to balance innovation with risk management  

Who Should Attend

• Operations leaders and supervisors in safety-critical environments  
• Engineers and technical professionals evaluating AI applications  
• Safety, risk, and compliance professionals  
• IT/OT and digital transformation leaders  
• Executives responsible for innovation, operations, and risk management 

Meet the Instructor

Annie McIntyre

Founder and Principal, Revelaire

Pipeline integrity and risk professionals are under increasing pressure to do more with existing asset and inspection data—while also meeting regulatory expectations and improving decision quality. However, many lack a clear understanding of how machine learning fits into current processes or how to confidently apply and validate these models.

Without the ability to effectively leverage advanced analytics, organizations rely on static or incomplete risk models, leading to missed risk indicators, inefficient inspection prioritization, and challenges defending results during audits or reviews. This can increase operational risk, reduce ROI on data, and limit confidence in decision-making.

This course provides a practical, real-world introduction to how machine learning can be applied to pipeline integrity and risk. Through live demonstrations using actual gas transmission use cases, participants will see how models are built, validated, explained, and integrated alongside existing risk frameworks—removing the mystery and making the technology actionable.

Participants will be able to better evaluate how machine learning can enhance their current integrity and risk processes, improve inspection prioritization, and support defensible, data-driven decisions. They will leave with a clear understanding of how to apply these concepts within their own systems and whether to advance into more hands-on implementation.

Participants will receive 1 Professional Development Hour (PDH) by viewing at least 95% of the course.

What You Will Gain

• A clear understanding of how machine learning applies to pipeline integrity and risk management
• Insight into real-world use cases (e.g., third-party damage prediction, corrosion growth, QRA)
• Knowledge of how models are built, validated, and explained in practical terms
• Awareness of how to integrate ML with existing risk and compliance frameworks
• Confidence in evaluating and defending data-driven decisions
• A preview of hands-on applications available in the full 1.5-day course

Who Should Attend

• Integrity engineers and risk analysts
• Corrosion and cathodic protection specialists
• GIS and data analysts supporting integrity programs
• Integrity and risk program managers responsible for oversight and decision-making
• Anyone responsible for building, running, or defending pipeline integrity or risk models

Meet the Instructor

Mike Gloven

Managing Partner, Pipeline-Risk (PLR)

Clear, usable procedures are essential to safe and consistent operations. This course is designed for operations and maintenance leaders, procedure writers, and safety teams who are responsible for developing, reviewing, or approving procedures used in day-to-day field work.

Participants will learn how to apply the NGA/ SGA Natural Gas Association, Technical Guide for Operations & Maintenance Procedure Writing to create procedures that are accurate, usable, and aligned with API RP 1173 Pipeline Safety Management System (PSMS) expectations. The course focuses on translating technical requirements, regulatory obligations, and operational knowledge into procedures that support hazard control, procedural discipline, and consistent execution in the field.

Through practical examples and best practices, the course addresses how to structure procedures, define roles and responsibilities, incorporate safety-critical steps, and ensure procedures reflect real-world conditions. Emphasis is placed on collaboration between operations, safety, and engineering to improve procedure quality, reduce variability, and support training, audits, and continuous improvement.

Attendees will receive 2 Professional Development Hours (PDH) by viewing at least 95% of the course.

Learning Objectives

• Apply to the NGA/ SGA Natural Gas Association, Technical Guide for Operations & Maintenance Procedure Writing to develop clear, consistent, and field-usable procedures. 
• Evaluate existing procedures to identify gaps, ambiguities, and safety-critical weaknesses. 
• Design procedures that clearly define scope, roles, sequencing, and controls for safe execution of operations and maintenance tasks. 
• Incorporate risk management, hazard controls, and PSMS requirements into procedure content and structure. 
• Establish effective review, approval, and update processes to ensure procedures remain accurate, current, and aligned with field conditions. 

Who Should Attend

O & M leaders, procedure writers, and safety teams

Meet the Instructor

Mark Hereth

Principal, P-PIC